Contact Us
Need Help? Contact Us!
Your Trusted Vape Partner in Australia!
For inquiries, product support, or assistance with orders:
š§ Email us atĀ [email protected]
ā° We're available daily from 10 AM to 5 PM (AEST)
Your satisfaction drives everything we do. Weāre committed to making your vaping experience seamless and enjoyable!
FREQUENTLY ASKED QUESTIONS
Dear, the normal shipping time is 2 natural days. Orders placed before 2ā3 PM (Sydney time) on a business day will be shipped the same day. Orders placed after that time will be dispatched on the next business day.
Dear, we will check each order and arrange the shipment.
Some products cannot be used or leak a lot due to transportation problems or damage in the production process. We provide return and exchange services. Please email us at [email protected]
For more information about our return policy: Returns & Warranty
We promise a full refund if you do not like products, the package is not opened or the product is not used after receiving the parcel 7 business day, or if the package is not received from us for more than 15 business days.
Please email us at [email protected]