Last Updated: July 16, 2025

Thank you for shopping at OzVapeNow.
If you’re unsatisfied with your purchase, this policy outlines your options for refunds, returns, and exchanges.

1. Definitions

  • “Company” (We/Us/Our): JINBEIAO GROUP LIMITED, Room 602, Kai Yu Commercial Building, Mong Kok, Kowloon.

  • “Goods”: Disposable vape products (e.g., IGET, HQD, BIMO, ALIBARBAR, RELX, PICCO, WAKA, VAPLAY).

  • “Service”: Our website OzVapeNow (https://ozvapenow.com/).

  • “You”: The customer accessing our Service.

2. Refund Policy

Eligibility Requirements

  • Goods must be unopened, sealed, and in original packaging.

  • Refund requests must be made within 30 days of delivery.

  • Proof of purchase (order number) is required.

Non-Refundable Items

  • Opened or used vape products (due to hygiene regulations).

  • Products damaged through misuse or improper storage.

  • Sale/discontinued items (unless defective).

Refund Process

  1. Contact Us: Email [email protected] with:

    • Order number

    • Product details

    • Reason for return

  2. Return Approval: We’ll email return instructions and a shipping address.

  3. Ship Back: Send goods to our Australian warehouse (address provided upon approval).

  4. Refund Issued: Within 14 days of receiving returned goods, via original payment method.

⚠️ Note: Return shipping costs are your responsibility. We recommend tracked/insured shipping.

3. Exchange Policy

For Defective or Faulty Products

  • Report quality issues within 180 days of delivery.

  • Provide photo/video evidence of defects.

  • Options upon verification:

    • Replacement: New unit shipped immediately.

    • Refund: Full refund via original payment method.

Non-Exchangeable Cases

  • Damage caused by user error (e.g., incorrect charging, liquid exposure).

  • Products without proof of defect.

4. Return Procedure

  1. Pre-Approval Required:

  2. Pack Securely: Include original packaging and accessories.

  3. Ship to:

    [Insert Australian Return Address]
    Example:
    OzVapeNow Returns
    Unit 5, 12 Industrial Road
    Sydney, NSW 2000

  4. Track Your Return: Use insured/tracked shipping (we’re not liable for lost returns).

5. Gift Returns

  • Gifted items receive store credit via email.

  • If gift giver shipped to themselves first, refunds go to the original purchaser.

6. Important Notes

  • Sealed Products Only: No returns for opened vapes (Australian health regulations).

  • Sale Items: Non-refundable unless defective.

  • Refund Timing: 5-10 business days after processing (varies by payment provider).

  • Final Authority: OzVapeNow reserves the right to assess all returns.

7. Contact Us

For return requests or questions: